tk1917 Privacy Policy
At tk1917, the security of your personal information is very important to us. This policy describes what information we collect, how it is used, and how your rights are protected.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications associated with the tk1917 platform. By using tk1917 services, you are considered to have accepted the terms described in this Policy.
We believe our users have the right to know how their information is processed. That is why we have written this document in clear, simple language, so every user can fully understand their rights and our responsibilities.
This Policy may be updated from time to time. You will be notified of any significant changes via the email registered to your account or through a notice on the platform. Continued use of the service after an update means you have accepted the revised Policy.
2. Information We Collect
2.1 Registration Information
Information you provide when creating an account includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Bank account or mobile banking (bKash, Nagad, Rocket) details
- Username and password
2.2 Activity Information
Information automatically collected while using the platform includes:
- Login history and session duration
- Betting and transaction history
- IP address and device identifier
- Browser type and operating system
- Preferred games and betting patterns
2.3 Financial Information
Information required to process deposits and withdrawals:
- Payment method details
- Transaction amount and date
- Reference numbers related to bank transfers
- Mobile banking account numbers
Note: Full card numbers or complete account credentials are not stored on our servers.
2.4 Communication Information
Information collected during contact with our support team:
- Live chat messages and conversation history
- Email correspondence
- Issue descriptions and resolution notes
- Feedback and review content
3. Use and Purpose of Information
tk1917 uses the collected information for the following purposes:
3.1 Service Operation
We use your information to create and manage your account, process transactions, provide bonuses, and manage your gaming experience. Your financial information is essential to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
3.2 Identity Verification and Security
We conduct identity verification to ensure account security and prevent fraud. This protects your funds and personal information from unauthorised access. All information is stored using SSL encryption and secure server infrastructure.
3.3 Legal Compliance
We are legally required to keep records of financial transactions and submit reports in accordance with applicable legal provisions. Information necessary for this purpose may be provided to the relevant authorities.
3.4 Personalised Experience
We analyse usage information to show relevant promotions, bonus offers, and content based on your preferences and gaming patterns.
3.5 Customer Support
We use your account and transaction information to provide effective assistance via 24/7 live chat and email. This information is also used to provide guidance and support on responsible gaming.
4. Sharing Information with Third Parties
tk1917 does not sell or lease your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
Necessary information is shared with our authorised partners for payment processing, identity verification, technical infrastructure maintenance, and gaming software operation. These partners are contractually bound to uphold our privacy standards.
4.2 Legal Requirements
We may be required to provide relevant information to the appropriate authorities in order to comply with court orders, government investigations, or applicable law.
4.3 Business Changes
Your information may be transferred in the event of a merger, acquisition, or asset transfer. You will be notified in advance in such cases, and the protections under this Policy will continue to apply.
5. Cookies and Tracking Technologies
tk1917 uses cookies and similar technologies to improve your experience on the website and app. Cookies are small text files stored on your device that help remember your preferences in future sessions.
5.1 Essential Cookies
These cookies are necessary to maintain login sessions, ensure security, and operate core functionality. They cannot be disabled, as the platform will not work properly without them.
5.2 Functional Cookies
These cookies are used to remember your language preference, interface settings, and other customisations.
5.3 Analytics Cookies
These cookies are used to monitor website performance and improve the overall user experience. The information collected is aggregated and not personally identifiable.
You can control or delete cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.
6. Data Retention Period and Security
6.1 Retention Period
We retain your information while your account is active. After account closure, certain information may be kept for the applicable period to meet legal requirements. Information that is no longer needed is deleted securely.
6.2 Technical Security
We use SSL/TLS encryption, firewall protection, regular security audits, and restricted access policies. Sensitive information is stored in encrypted form and can only be accessed by authorised staff when necessary.
6.3 Internal Access Controls
Your information can only be viewed by staff who need it for their work. All staff are bound by confidentiality agreements and receive regular training.
6.4 In the Event of a Data Breach
If a data security breach occurs that affects your rights, we will notify you as soon as possible in accordance with applicable law and take the necessary steps.
7. Your Rights and Choices
As a user of tk1917, you have a number of important rights regarding your own information:
You may request to know what information we hold about you.
You may request correction of inaccurate or incomplete information.
In certain circumstances, you may request that your information be deleted.
In certain contexts, you may request that processing of your information be limited.
You may request a copy of your information in a readable format.
You may object to your information being used for marketing purposes.
To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.
8. Protection of Minors
tk1917 is only for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. We verify age during the registration process.
If we are informed that information has been collected from a person under 21, we will immediately delete that information and suspend the relevant account. If you suspect that a minor is using our platform, please notify our support team.
9. External Services and Links
Our platform is connected to payment gateways and gaming software providers. These third-party services have their own privacy policies, and tk1917 is not responsible for their data processing.
We only work with trusted and verified partners who are committed to upholding data protection standards. Our support team can assist with any questions regarding transactions made through our payment partners.
10. Changes and Updates to This Policy
tk1917 reserves the right to periodically review and update this Privacy Policy. The Policy may change based on changes in the scope of services, addition of new technologies, or legal requirements.
For significant changes, we will send advance notice to your registered email. For minor changes, the updated date will be shown on this page. Continued use of the service after any change means you have accepted the new Policy.
If you have further questions about the content of this Policy, you will find answers to common questions in our FAQ section, or you can contact our support team directly.
11. Contact Us
Support and Privacy Requests
For any questions about this Privacy Policy, requests to exercise your rights, or concerns about data protection, contact us through any of the channels below.
Available 24/7 in Bengali and English
Live chat: Immediate. Email: Within business days.
Read More
Read other important documents related to the Privacy Policy: